Refund Policy

Last updated: January 1, 2025

At Global Pizza Recipes, we strive to ensure that every customer is satisfied with their purchase. This Refund Policy describes when and how you may be eligible for a refund for products purchased from our website at roundstablepizza.site. Please read it carefully.

1. Product Types

We offer two main categories of products:

• Digital Products: Instant-download cookbook in PDF format, access to our online recipe collection.
• Physical Products: Print editions of the cookbook delivered to your shipping address.

2. Digital Products Refund Policy

Due to the nature of digital content, where immediate access is granted upon purchase, we generally cannot offer refunds for digital downloads once the purchase has been completed and the files have been accessed or downloaded. However, we understand that exceptional circumstances may arise.

We will honor a refund request for digital products only in the following situations:

• The product was not delivered to you due to technical errors on our side.
• You were charged twice for the same order by mistake.
• You received a corrupted or unreadable product file, and we cannot replace it.

If you believe you qualify, you must contact us within 14 days from the purchase date with a detailed explanation and relevant proof (such as order confirmation and screenshots).

3. Physical Products Refund Policy

Our physical products have a 30-day return policy from the date of delivery. This means you have 30 days after receiving your item to request a return.

Eligibility criteria for physical product returns:

• The item must be unused, unmarked, and in its original packaging.
• You must have proof of purchase, such as the order number or receipt.
• If the item arrives damaged, defective, or incorrect, please contact us immediately with photographic evidence.

We will issue a refund to your original payment method within 10 business days after we receive and inspect the returned item. Shipping costs for the return will be your responsibility unless the return is due to our error or a defective product.

4. Non-Refundable Items

The following items are not eligible for a refund under any circumstances:

• Digital products that have been downloaded or accessed by the customer.
• Gift cards.
• Products that have been used, damaged, or show signs of wear after delivery.
• Downloadable software or resources activated during the order.

5. How to Request a Refund

To initiate a refund process, please follow these steps:

• Contact our support team at [email protected].
• Include your full name, order number, email address, purchase date, and a detailed reason for the refund request.
• For physical products, you may be asked to provide photos of the item or ship the item back to our address: Global Pizza Recipes, 123 Culinary Lane, Suite 400, New York, NY 10001, USA.

6. Processing Timeline

Refunds are processed after the evaluation of your request. Here is a typical timeline:

• We will acknowledge your request within 3 business days.
• Approved refunds are initiated within 10 business days after approval.
• The credit will appear in your account within 5-10 business days depending on your financial institution.

7. Shipping Costs and Custom Duties

Original shipping costs for physical products are non-refundable unless we made an error (e.g., sent the wrong item). Any customs duties, taxes, or import fees are the responsibility of the customer and are not refundable. For international returns, please clearly mark the package as "Returned Goods" to avoid additional customs fees.

8. Exchanges

If you received a defective or incorrectly shipped physical product, we will exchange it for the correct item at no additional cost. Please contact us within 14 days of delivery to arrange the exchange.

9. Abandoned Digital Orders

Once we grant a refund for a digital product, your access to the digital content will be revoked immediately. You must not retain copies of the digital materials after a refund has been issued, as this violates our Terms & Conditions.

10. Chargebacks

If you initiate a chargeback with your bank/credit card company without contacting us first, we will suspend your account and product access until the dispute is resolved. Please give us the opportunity to resolve your concern directly, as we aim for full customer satisfaction.

11. Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

• Email: [email protected]
• Phone: +1 (555) 123-4567 (Mon-Fri, 9am-5pm EST)
• Address: Global Pizza Recipes, 123 Culinary Lane, Suite 400, New York, NY 10001, USA

We are committed to providing the highest level of customer service. While our policies are standard and fair, we review all requests on a case-by-case basis to ensure a balanced outcome for all parties.